Courtesy Clerk

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag without damaging contents.
• Follow best practices for bagging items in reusable, plastic, or paper bags.
• Assist in removing customer merchandise from the bottom of the basket for checkout.
• Offer to help customers load bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather baskets and return them to designated areas.
• Clean spills, collect and pick up trash inside the store and parking lot.
• Clean all areas inside and outside of the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items needing repair.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Adhere to all local, state, and federal laws, and company guidelines.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• Customer service skills.
• Effective communication skills.
• Retail experience is preferred but not necessary.