Courtesy Bus Driver

The Courtesy Bus Driver

The hourly rate is $22.50.

• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute)
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Key Responsibilities And Accountabilities

• Provide timely shuttle service to customers to/from airport terminal to Hertz facility, in compliance with Hertz’s policies and procedures and local laws.
• Personally, welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
• Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
• Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
• Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
• Ensure the bus is kept tidy at all times with maps available.
• Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.
• Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Basic Qualifications

• Passion for customer service and attention to detail – Go the extra mile.
• CDL Class B with passenger and air brake endorsements and at least 1 year of commercial driving experience.
• Minimum of 2 years Customer Service Experience
• 21 years of age or older
• Must Be Able To Obtain a DOT medical clearance
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work indoors and outdoors during all weather conditions.
• Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks
• Demonstrate professionalism, excellent communication and interpersonal skills