Court Reporting Operations and Scheduling Manager

About the role

The Court Reporting Operations and Scheduling Manager oversees daily operations for a third-party litigation support vendor. This role coordinates freelance and staff stenographers, voice writers and electronic reporters and ensures timely delivery of transcripts, and maintains strict quality control for private depositions, arbitrations, and hearings.

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a tool-agnostic Relativity Certified Provider and has been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management.

Responsibilities

• Resource management: Oversees the assignment of qualified reporters and other staff to client depositions, arbitrations, and legal proceedings
• Quality control: Reviews final transcripts for formatting, accuracy, and adherence to client specifications
• Deadline tracking: Monitors production schedules to ensure expedited and standard delivery dates are met
• Client relations: Serves as the primary point of contact for law firms regarding reporter scheduling and transcript issues
• Vendor onboarding: Recruits, vets, and manages contracts for freelance certified shorthand, voice and electronic reporters

Requirements

• Experience: Minimum 3–5 years in litigation support, court reporting, or legal agency management
• Education: Bachelor's degree in business administration, legal studies, or equivalent field experience
• Industry knowledge: Deep understanding of court reporting procedures, transcript formats, and legal billing workflows
• Skills: Exceptional scheduling proficiency using legal industry software and CRM tools

Preferred qualifications

• Current or recent experience specifically in the court reporting vertical
• Experience using ReporterBase, Solaria or a similar workflow management tools
• Strong contacts with independent reporters, videographers or affiliates throughout the US
• Experience working collaboratively in a remote team environment
• Must have authorization to work for any employer in the United States

Benefits

• Seven paid holidays
• Paid Time Off (PTO) accrued
• Medical, Dental, Vision
• 401K
• LTD/STD
• Identity Theft protection
• Parental Leave
• Pet coverage
• Bonus Incentives

Pay

Compensation is dependent upon candidate experience and qualifications. This is a salaried position with full benefits.

Schedule

This is a remote position with ideal candidates residing in the Atlanta, GA metropolitan area. A hybrid arrangement is also an option.