Course Facilitator 2

About the role

The Course Facilitator (Level 2) provides senior facilitation support for a virtual course delivery. In addition to Level I duties, the Level 2 facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS/Software/QA/IT teams, performs quality control review of facilitator-generated reporting inputs, and maintains facilitator procedures/job aids in version-controlled formats as directed. The facilitator performs troubleshooting and support within authorized permissions and escalates platform/infrastructure changes to the responsible technical roles. The Course Facilitator's reporting focuses on learner experience and course workflow support, including progress monitoring inputs, defect trends, and grading/feedback behavior validation, rather than roster/attendance ownership.

Responsibilities

• Effectively communicate; be adept at communicating to a broad range of individuals from varied backgrounds.
• Review automated graded activities quickly and determine if grading was applied appropriately.
• Lead identification and documentation of systemic grading/feedback defects; coordinate with LMS administrators/software engineers to support timely correction and regression verification.
• Troubleshoot students' issues with virtual learning courses.
• Perform advanced troubleshooting of student-impacting workflow issues (VM connection issues, novel student issues, novel content issues) and coordinate escalations across technical teams.
• Demonstrate exceptionally professional conduct in performance of duties.
• Provide quality control review of facilitator-generated reporting inputs/metrics prior to submission (accuracy checks, trend flags, data anomalies) as required by Government directed reporting cadence.
• Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.
• Support continuous improvement of automated feedback by recommending enhancements that increase specificity (references to exercises/content) and reduce ambiguity, consistent with SOW feedback requirements.
• Assist in maintaining facilitator procedures/job aids (runbooks/checklists) in editable, version-controlled formats as directed.
• Safety: continuously develop and maintain a safe work environment; complete training requirements; fulfill self‑aid/buddy‑aid responsibilities; participate in emergency response tasks; serve on safety committees and teams.
• Quality: conform to Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts; read and understand Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance: read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to the job.

Requirements

• Security Clearance: TS/SCI preferred.
• Minimum Education:
  • Master's degree in Computer Science, Cyber Engineering, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and four (4) years of relevant experience; OR
  • Bachelor's degree in the same fields and six (6) years of relevant experience; OR
  • Associate's degree (or 18 semester hours of military coursework/training in a related field) and eight (8) years of relevant experience; OR
  • High school diploma/GED and ten (10) years of relevant experience.
• Minimum Years of Experience:
  • Experience within the last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience.
  • Relevant experience includes Level I experience plus lead facilitator responsibilities such as mentoring junior facilitators, leading identification/documentation of systemic grading/feedback defects, coordinating cross‑team defect resolution (LMS Admin/Software/QA), performing quality control of facilitator reporting inputs/metrics, and maintaining facilitator procedures/runbooks.

Qualifications

• Experience serving as lead facilitator (