Courier

Responsibilities

• Must keep a courteous flow of communication with phlebotomists, nurses, and customers.
• Must multi-task to include additional duties such as scanning, centrifuging, and data entry.
• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Refrains from discussing patient information outside the Laboratory.
• Knowledge of required specimen preservation and handling, including picking up of non-blood specimens.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively to provide quality customer service.
• Suggests changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules.
• Responds to requests for information, care, or service in a timely and polite manner.
• Works with others in a respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.
• Represents Diagnostic Laboratories positively in each communication with patients, families, physicians, other employees, and contacts outside the Laboratory.
• Adheres to dress code and wears proper identification badge at all times.
• Informs immediate supervisor of requests that cannot be handled in a timely manner.
• Informs appropriate staff of any accidents and/or injuries immediately in written form.
• Cooperates with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.
• Maintains personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.
• Fulfills work attendance policies; maintains consistent attendance and punctuality with no unscheduled absences.
• Performs other duties as assigned by the supervisor.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a good driving record and ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience.
• Principles and practices of safe motor vehicle operation and maintenance.
• Traffic laws, ordinances, and rules involved in motor vehicle operation.