Courier

About the Role

Ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Responsibilities

• Delivers messages, telegrams, documents, packages, and other items to business establishments.
• Travels to delivery site on foot or by bicycle, automobile, or public conveyance, including customer vehicles.
• Keeps log of items received and delivered.
• Obtains receipts for articles delivered.
• Follows appropriate chain of custody protocols (e.g., TRAC).
• Services vehicle driven, such as checking fluid levels and replenishing fuel.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
• Follows RICOH Service Excellence performance requirements.
• Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
• Completes paperwork in a timely, accurate, and legible manner.
• Presents professional appearance to clients by dressing in professional attire according to company standards.
• Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Performs other duties as assigned.
• Able to work independently, making sound decisions with the needs of the customer and the business in mind.

Requirements

• High school diploma or equivalent is required.
• Valid state driver's license and driving record that meets company standards.
• Experience in electronic communication devices and experience in a team environment.
• Technical ability with computers, email, basics, and TRAC knowledge.
• Good customer service and communications skills.
• Ability to read maps, follow written instructions, and complete paperwork accurately.
• Professional appearance and demeanor.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• May be required to lift up to 50 lbs.
• Critical thinking and decision-making skills.

Working Conditions

• Couriers spend most of their time alone, making deliveries, and usually are not closely supervised.
• Those who deliver by bicycle are exposed to all weather conditions, as well as to the many hazards associated with heavy traffic.
• Car, van, and truck couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck.
• Deals with difficult parking situations, as well as traffic jams and road construction.
• When in the office, typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level based on the geographic location of the site.
• Work assignments are diversified; requires interpretation, comprehension, and application of complex material, data, and instructions.
• Work requires walking, standing, bending, reaching, lifting, or carrying objects that can weigh as much as 50 lbs. (e.g., papers, books, files, and small parts).
• Moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Many other benefits to enhance health, wellness, and ongoing personal and professional development.

Location: North Charleston, SC, United States
Schedule: Full time
Driving requirements: Company/Customer Vehicle (or Fleet)