Courier

About the role

As a Courier, you will be responsible for the safe collection, transportation, delivery, and tracking of laboratory samples, supplies, materials, and documentation in support of laboratory and manufacturing operations. This is a night shift position with a rotating schedule.

Responsibilities

• Collect, transport, and deliver laboratory samples, supplies, materials, and documentation between on-site locations and designated regional sites.
• Move internal mail, medical samples, and both Good Manufacturing Practice (GMP) and non-GMP materials efficiently and safely.
• Package and label sensitive medical goods and documents securely to prevent damage, loss, or contamination.
• Track all shipments accurately, maintaining clear documentation and logs for materials handled.
• Follow strict standard operating procedures (SOPs), OSHA guidelines, and chain-of-custody protocols at all times.
• Verify chain-of-custody documentation for all relevant materials and ensure proper handoff and receipt.
• Assist with general warehouse activities, including shipping, receiving, and inventory tracking, when not driving.
• Load and unload supplies and materials safely, using proper lifting techniques and equipment as needed.
• Communicate professionally with internal stakeholders to confirm delivery details, resolve issues, and provide status updates.
• Maintain a clean, organized vehicle and work area, and report any safety concerns or equipment issues promptly.

Skills

• Demonstrated ability to lift heavy boxes, push carts, and load or unload supplies safely.
• Strong attention to detail with the ability to accurately log shipments and verify chain-of-custody documentation.
• Willingness and ability to work irregular hours, rotating shifts, or on-call schedules as required by supply chain operations.
• Customer service skills to interact professionally with internal departments and staff.
• Basic logistics skills, including familiarity with shipping, receiving, and inventory tracking processes.
• Ability to follow detailed standard operating procedures (SOPs) and safety guidelines, including OSHA requirements.
• Reliable time management skills to meet delivery deadlines and prioritize tasks effectively.

Qualifications

• Experience in logistics, courier services, warehouse operations, or a related field.
• Familiarity with handling medical samples, laboratory materials, or GMP/non-GMP environments.
• Comfort using basic tracking tools or documentation systems to record shipments and deliveries.
• Strong communication skills to coordinate with team members and support operational needs.

Work Environment

This is an onsite role within a laboratory and manufacturing support environment. The courier works across facilities and designated regional locations, frequently moving between office areas, warehouse spaces, and laboratory support zones. The position involves regular physical activity, including lifting, pushing carts, and loading or unloading supplies. Work hours may include irregular schedules, rotating shifts, or on-call periods to support continuous operations. The environment emphasizes strict adherence to safety, quality, regulatory, and chain-of-custody procedures, with routine use of standard operating procedures (SOPs) and OSHA guidelines.

Schedule

Night shift: 7:00 PM to 7:00 AM. Schedule follows a pattern of 3 days on, 2 days off, 2 days on, 3 days off, with every other weekend required.

Pay

The pay range for this position is $24.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a permanent, fully onsite position based in Kalamazoo, MI.