Coupa Administrator II

Responsibilities

• Execute system configuration changes across Coupa modules including Requisitioning, Catalogs, Supplier Management, and Invoicing
• Maintain user roles, permissions, and access controls
• Support catalog updates, supplier enablement, and data accuracy
• Monitor system performance and resolve tickets or escalate issues as needed
• Contribute to ongoing process improvements within the Procure-to-Pay (P2P) lifecycle
• Aid in maintaining procurement policies, workflows, and system controls aligned with governance standards
• Support P2P processes including requisitioning, approvals, purchase orders, and invoicing
• Identify opportunities to improve system efficiency and user experience
• Work with procurement teams to ensure compliance with buying channels and policies
• Serve as a primary point of contact for end-user support and issue resolution
• Provide guidance to requesters, buyers, and suppliers on Coupa functionality
• Escalate complex issues to senior administrators or IT as needed
• Support onboarding of new users and suppliers
• Support development and maintenance of standard procurement reports and dashboards
• Assist with monitoring system usage, spend visibility, and compliance metrics
• Ensure data accuracy across suppliers, items, and transactions
• Support audit requests and internal control activities
• Afford assistance in system upgrades, enhancements, and configuration changes
• Support User Acceptance Testing (UAT) and document test results
• Maintain system documentation, SOPs, and job aids
• Collaborate with IT on basic integration validation and issue tracking
• Develop user training materials and quick reference guides
• Assist in delivering training sessions for new users and system updates
• Gather user feedback to improve adoption and usability
• Reinforce best practices for procurement processes and system usage

Qualifications

• 2–4 years of experience in procurement, P2P operations, or business systems support
• 1–3 years of experience supporting Coupa or similar procurement platforms
• Basic understanding of procurement lifecycle (requisition to payment)
• Strong problem-solving and customer support skills
• Familiarity with reporting tools (Coupa reports, Excel, BI tools)
• Preferred: Experience working in a cross-functional environment (Procurement, AP, Finance)
• Preferred: Exposure to Coupa configuration or administration
• Preferred: Experience with ERP systems (SAP, Oracle, Workday, NetSuite)
• Bachelor’s degree in Supply Chain, Business, Finance, Information Systems, or related field