Counterparty Credit Risk (CCR) Operations IT Lead

Key Responsibilities

• Own end-to-end production operations for applications supporting Exposure Management, including EPE/PFE calculations, limit monitoring, what-if pre-trade intraday analysis, and reporting.
• Ensure platforms meet the availability, performance/SLAs, and data integrity expectations of EM users during daily, intraday, and regulatory cycles (monthly, quarterly, annually).
• Act as the senior IT Operations liaison for Exposure Management stakeholders, translating business priorities into operational execution.

Production Operations & Continuous Improvement

• Establish a continuous improvement mindset across IT Operations, with a focus on reducing incidents, manual interventions, and operational risk, and improving turnaround time for incidents.
• Define and track operational KPIs/metrics (availability, incident trends, MTTR, SLA breach, rerun, batch success rates) and drive measurable month-over-month improvements.
• Proactively identify and execute opportunities for process standardization/optimization, tooling enhancements, and operational simplification across the CCR application stack.

Global Delivery & Offshore

• Leverage a globally distributed operations model, leveraging offshore teams for L1/L2 support, batch operations oversight, upstream data feed validation, data quality monitoring.
• Define clear onshore/offshore operating boundaries, escalation paths, and ownership models to ensure seamless 24x7 support.
• Drive knowledge transfer, documentation standards, and runbook maturity to improve offshore effectiveness and reduce dependency on key individuals, ensuring service quality, productivity, and continuous skill uplift.

Incident, Problem & Change Management

• Serve as senior escalation point for high-severity production incidents, particularly those impacting exposure reporting, limit breaches, what-if intraday analysis or regulatory deliverables.
• Drive root cause analysis (RCA) for impactful incidents such as calculation breaks, data validation/reconciliation issues, ensuring recurring issues are eliminated through permanent fixes rather than short-term workarounds.
• Enforce robust change and release governance aligned with Mizuho Americas CAB, DevOps, CI/CD, risk, audit, and control standards.

Platform Reliability, Automation & Resilience

• Champion automation and self-healing for batch monitoring, data validation, reconciliations, and recovery processes for production as well as lower testing environments.
• Partner with Engineering and Infrastructure teams to improve observability, alerting, capacity planning, and resilience of CCR platforms.
• Ensure DR/BCP readiness for EM-critical systems, including regular/annual testing and documented recovery procedures.

Regulatory, Audit & Risk Controls

• Ensure CCR applications meet regulatory, audit, security, and internal risk management requirements.
• Lead IT Operations engagement for internal audits, regulatory exams, and model governance reviews, demonstrating control maturity.
• Maintain strong IT control frameworks (access, change, data integrity) across IT and business teams.

Leadership & Stakeholder Engagement

• Build and lead a high-performing global IT Operations team, fostering a culture where IT Operations is viewed as a strategic partner to the business, not just a support function.
• Communicate operational health, risks, and improvement initiatives to senior Technology, Risk, and Exposure Management leadership.