Counter Team Member

Job Responsibilities

• Maintain comprehensive knowledge of Milk Bar’s menu and products.
• Suggest pairings, bundles, and upsell opportunities.
• Collaborate with team members to ensure seamless shift operations.
• Foster a positive work culture and consistently uphold Milk Bar’s service standards and brand identity.
• Embody the Milk Bar ethos, inspire celebration, and create real magic.
• Serve as a brand ambassador both internally and externally.
• Address guest inquiries, concerns, or complaints professionally and promptly.
• Prepare the most delicious Milk Bar products and perform daily product audits.
• Adhere to the time and attendance policy.
• Routinely stock merchandise, ensure shelves and displays are fully stocked, rotate products to maintain freshness, and follow inventory management procedures.
• Perform other duties as assigned by Manager, SIC, or Key Holder.
• Communicate with other co-workers and other departments of Milk Bar via phone and emails.
• Comply with DOH regulations and Milk Bar GMP standards.
• Operate a touchscreen POS to process transactions.
• Effectively communicate menu offerings and company information to guests.
• Troubleshoot any and all product and equipment issues.
• Manage time efficiently during shifts by actively referencing and utilizing checklists and addressing prompts from previous shifts.
• Work closely with the Bakery team members, give constructive feedback, and think about improvements.
• Maintain a clean, organized, and visually appealing bakery environment.

Requirements

• 1-2 years of experience in a customer-facing role, preferably in the food or hospitality industry.
• Exceptional interpersonal and communication skills.
• Strong attention to detail and ability to follow established procedures.
• Passion for food, desserts, and coffee, with a willingness to learn and share product knowledge.
• Ability to multitask in a fast-paced environment while maintaining a positive attitude and high standards of service.
• Proactive problem-solving skills.
• Regular in-person attendance is an essential function and requirement of this position.