Counter Service

About the Role

As a NAPA Automotive Parts Specialist, you don't have to be able to tear a motor down and rebuild it (however, if you can, that's awesome), however it is preferred to have a background and knowledge of automotive parts. This is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night, or just want to get your foot in the door to explore other careers at some point.

What You Will Be Doing

• Provide and source parts for specialized equipment for our fleet customers
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer service and interact with management and technicians
• Bring customer focus and high energy to our fast-paced environment
• Ask appropriate questions to ensure correct parts are researched and sourced
• Inform customers on parts availability

This Is The Right Opportunity For You If You

• Genuinely enjoy helping our fleet customers with their parts and service needs
• Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks
• Want to gain or grow your parts experience by working on a team with other NAPA parts professionals
• Want to join a team where you can learn and grow your career – the opportunities are endless

What You'll Need

• Valid Driver's License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Great listening skills and empathy for customer
• Ability to work on or around an airport environment in a shop environment

Preferred Qualifications

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in airport ground support equipment
• Knowledge of cataloging, sourcing, AND/OR inventory management systems
• Entirely customer-centric (external/internal)
• ASE Certifications

Benefits

• Medical, Dental, Vision
• 401K with match
• Paid holidays and vacation
• NAPA discount
• Tuition reimbursement
• A culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same
• Great training and ongoing development with support from multiple leaders/your team