Counter Service

About the role

As a NAPA Automotive Parts Specialist, you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), but it is preferred to have a background and knowledge of automotive parts. This is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night, or just want to get your foot in the door to explore other careers at NAPA.

Responsibilities

• Provide and source parts for specialized equipment for our fleet customers
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer service and interact with management and technicians
• Bring customer focus and high energy to our fast-paced environment
• Ask appropriate questions to ensure correct parts are researched and sourced
• Inform customers on parts availability

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED (Technical or Trade school courses or degree preferred)
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers
• Ability to work on or around an airport environment in a shop setting

Qualifications (Nice to Have)

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in airport ground support equipment
• Knowledge of cataloging, sourcing, and/or inventory management systems
• Entirely customer-centric (external/internal)
• ASE Certifications

Benefits

• Competitive pay
• Medical, Dental, and Vision insurance
• 401K with company match
• Paid holidays and vacation
• NAPA discount
• Tuition reimbursement

A culture of promotion from within, using your creativity, finding solutions/fixes, and where no two days or career paths are the same. Great training and ongoing development with support from multiple leaders and your team.