Counter Salesperson

About the role

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Attract and retain customers. Work with the PCM to establish revenue and margin targets. Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed. Ensure security and control is upheld at this primary point of customer contact. Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels. Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. Successfully complete required safety and compliance training programs as assigned.

Responsibilities

• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Aid co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.

Requirements

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.

Qualifications

• Outgoing and value customer service.
• Knowledgeable and service-oriented.
• Determined to close sales and build lasting relationships with new and existing customers.

Skills

• Outstanding customer service, verbal communication, and generous listening skills.
• Comprehensive knowledge of products; ability to suggest associated products for purchase.
• Positive working relationship with customers, vendors, and co-workers.
• Probing questions to understand customer needs, overcoming objections by recommending profitable solutions, and asking for the order.
• Knowledge of safety precautions in a warehouse and material handling environment.
• Ability to learn to operate warehouse material-handling equipment.
• Ability to learn to operate and demonstrate hand tools.
• Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Ability to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage.
• Accident, Hospital Indemnity, and critical care coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare, dependent care, and commuter benefits.
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
• Paid pregnancy and parental leave.
• Paid day of community service.
• 401(k) Retirement cash account with company contributions.

Schedule

Full-time position.

Pay

Between $20 and $24 per hour at this location.