Counter Sales - Warehouse Associate

Responsibilities

• Continuously demonstrating a high-level of product knowledge and technical expertise of all products and materials.
• Continually striving to learn more about the products we sell and the industry we serve.
• Proactively identifying individual customer needs and offering appropriate programs, products, and solutions in a consultative manner.
• Promptly and accurately processing sales orders.
• Efficiently and effectively researching products/services as needed.
• Promptly and accurately providing quotes to customers and processing their sales orders.
• Maintaining the location’s appearance in accordance with Company policy and safety standards.
• Actively participating in all training opportunities
• Effectively and efficiently performing cycle counts as needed/directed by manager.
• Efficiently and effectively filling/pulling orders as needed by utilizing appropriate tools and equipment.
• Assisting in the maintenance and presentation of all inventories and displays in the showroom.
• Developing and maintaining strong relationships with external customers.
• Providing a consistent high level of customer service to both internal and external customers.
• Assisting customers in loading products/material into their vehicles when necessary.
• Following-up with customers in a timely manner and notifying manager if/when necessary.
• Safely operating all warehouse equipment; including a forklift, hand truck, and pallet jack.
• Maintaining his/her valid forklift certification.
• Following all safety standards and requirements according to company policy, OSHA, and Hazmat standards.
• Notifying supervisor of all safety concerns; incidents and/or accidents in a timely manner.

Requirements

• Must be proficient in the use of computers and have ability to learn our product management software.
• Must possess good communication skills and possess the ability to professionally interact with a wide variety of customers both over the telephone and in person.
• Must possess a good work ethic and be able to work well with other team members.
• Must be able to lift and handle items weighing up to 50 pounds on a routine basis.
• Must possess the analytical and cognitive abilities required to accurately enter data into the Company’s Sales Order Entry System, perform product and equipment research and follow-up on customer orders.
• Must be able to accurately attend to details and handle multiple tasks simultaneously.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Must be able to safely operate all tools and equipment; including but not limited to: forklift, pallet jack, and hand truck.
• A minimum of 2 years of comparable experience required.

Working Conditions

The physical demands and work environment characteristics described