Counter Sales Warehouse Associate

About the role

Looking for a cool job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Warehouse Associate is responsible for the sales counter as well as day-to-day warehouse upkeep, including picking and verifying orders, loading and unloading products, and inventory control using state-of-the-art warehouse technology. The ultimate goal is to provide strong customer service and to procure, process, and dispatch products to customers.

Responsibilities

• Interact with internal and outside sales people, vendors, and contractors.
• Handle showroom merchandising and restocking of product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Daily loading and unloading of products.
• Receive, inspect, and stock all merchandise.
• Verify all items received match items ordered for accuracy.
• Pick and verify orders for customers and prepare orders for shipment as needed.
• Assist with physical inventory and inventory control.
• Appropriate use and maintenance of OF device.
• Provide excellent customer service to external customers.
• Ensure grounds and warehouse are kept neat, orderly, and safe for employees and customer traffic.
• Adhere to all safety requirements relevant to one’s regular job duties.
• Wear appropriate PPE.
• Perform other duties as assigned.

Requirements

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem-solving, and customer service.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• Experience in a wholesale HVAC equipment supply house.
• Bachelor’s or associate degree.
• 6 months warehouse experience including forklift operation.
• Bilingual (Spanish).

Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds: Frequent
• Light Lifting – 10-20 pounds: Frequent
• Moderate Lifting – 20 to 50 pounds: Frequent
• Heavy Lifting – 50 to 100 pounds: Occasional
• Pulling/Pushing, Carrying: Frequent
• Reaching or working above shoulder: Occasional
• Walking: Constant
• Standing: Constant
• Sitting: Occasional
• Stooping: Occasional
• Kneeling: Occasional
• Repeated Bending: Occasional
• Climbing: Occasional
• Desk Work/Computer use/Telephone use: Constant
• Operating a motor vehicle: Occasional
• Operating a commercial vehicle: Never
• Operating warehouse equipment, forklift, baseloid lift, etc.: Frequent
• Other – Talk, Drive, visit customers, etc.: Occasional