Counter Sales Specialist - Reynoldsburg Branch

About the role

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values: People: Encouraging the success of our people. Trust: Building relationships among ourselves, customers, vendors & other partners. Commitment: Continuously striving to deliver high-quality, measurable results. Innovation: Providing ideas & solutions for our customers.

Responsibilities

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders into the system.
• Demonstrates product knowledge and provides information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Demonstrates working knowledge of the entire sales process from start to finish including order entry, billing, delivery, and payment processing.
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Maintains store standards for safety and cleaning protocols as well as all policies and procedures.
• Demonstrates positive professional working relationships with both internal and external customers.
• Establishes, develops, and maintains effective working relationships with customers, suppliers, vendors, and internal teams.
• Maintains the highest level of professionalism.
• Performs other duties and projects assigned.

Requirements

• Experience: 2-3 years retail/ customer sales experience.
• Experience working with electrical and/or lighting products.
• Education: High School Diploma or GED required; College Degree Preferred.
• Essential Job Functions:
  • Lifting/Carrying: Regularly required to lift, carry, and move products, parts, and materials weighing up to 50 pounds independently and up to 75–100 pounds with assistance or material handling equipment.
  • Standing/Walking: Extended periods of standing and/or sitting at the sales counter and walking throughout the store/warehouse to assist customers, locate products, or pull orders.
  • Climbing/Balance: Occasional climbing step stools to access products stored on shelving or racking systems.
  • Stooping/Kneeling/Crouching: Frequent bending, kneeling, and crouching to retrieve items from lower shelving and storage areas.
  • Reaching/Handling: Regular