Counter Sales Lead

Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.

About the role

The Counter Sales Lead is responsible for directing the work of Counter Sales Representatives. This position assists customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders.

Responsibilities

• Greet and interact in a positive manner with customers.
• Assist with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dusts products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.
• Serve in a working lead role, directing the day-to-day activities of fewer than eight associates while assigning tasks, mentoring, and providing training to Counter Sales Representatives.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.

Requirements

• High School Diploma or GED required.
• 1-3 years of building material industry with extensive knowledge of product and application required.

Skills

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor.
• Detail oriented and highly observant.
• Ability to multi-task.
• Good mathematic skills.
• Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Ability to read and understand blueprints.
• Familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
• Able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.
• Excellent teamwork & customer relationships.