Counter Sales & Hose Fabrication Associate

ARG Industrial is a 100% employee-owned company that provides hose, fittings, and associated industrial products for a wide variety of markets and industries, including equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, and government. We deliver value through quality fabrication, product expertise, and meaningful service throughout Oregon, Washington, Alaska, and Northern Idaho.

About the role

The Counter Sales & Hose Fabrication Associate is a crucial role combining sales/customer service and operations/production. This position serves as the frontline representative, delivering exceptional customer service at the counter while also contributing to the fabrication of hydraulic and industrial hoses. The incumbent will engage with customers, process sales transactions, provide product information, and construct hose assemblies, ensuring quality and compliance with specifications while adhering to safety protocols.

Responsibilities

• Embody ARG Industrial Core Values: authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit.
• Greet customers warmly and provide proactive assistance with product recommendations and information.
• Process sales transactions accurately and efficiently while maintaining inventory records.
• Fabricate industrial and hydraulic hoses according to company standards and specifications.
• Utilize appropriate tools and equipment for hose fabrication, including saws, crimpers, and measuring devices.
• Safely operate forklifts and pallet jacks to move materials within the warehouse.
• Ensure compliance with safety protocols and guidelines to maintain a safe work environment.
• Collaborate with team members to meet production goals and deliver exceptional customer service.
• Maintain cleanliness and organization within the warehouse and showroom areas.
• Perform other duties as assigned.

Working Conditions

• Operates in both the front counter and warehouse.
• May experience extended periods of standing.
• Regularly lifts and carries objects up to 40 pounds.
• Works in moderately noisy, industrial environments.
• Handles multiple tasks simultaneously in a fast-paced environment.
• Occasionally manages challenging, high-pressure situations requiring composure.
• Works with production equipment, powered machinery, and hand tools including hydraulic crimpers, saws, grinders, and cutters.

Requirements

• High school diploma or equivalent.
• Previous experience in sales and customer service is preferred.
• Strong interpersonal and communication skills, with the ability to build rapport.
• Ability to understand and follow instructions accurately.
• Proficient in using computers and relevant software (e.g., Microsoft Office Suite, CRM software).
• Basic knowledge of customer service principles, focusing on exceptional customer experiences.
• Ability to handle customer complaints and inquiries professionally.
• Commitment to maintaining a safe work environment and adhering to safety protocols.
• Excellent organizational and time management skills.
• Capability to work both independently and collaboratively in a team environment.
• Legally authorized to work in the United States.
• Must pass a pre-employment drug screening and random drug tests throughout employment.
• Possess reliable transportation to and from work.

Benefits

• Competitive salary.
• 100% employee-owned company with an Employee Stock Ownership Program (ESOP).
• Excellent medical, dental, and vision benefits.
• 401(k) plan with company match.
• Paid holidays, vacation, and sick time.
• Performance bonuses.