Counter Sales - Boise

About the role

We are seeking a customer-focused and driven Counter Sales Associate who thrives in a fast-paced environment and enjoys helping customers find the right products for their needs. This role is ideal for someone who enjoys problem-solving, working with people, and providing excellent customer service in a fast-paced environment.

As a Counter Sales Associate, you will be the first point of contact for customers, assisting them in selecting, applying, and purchasing a wide range of fasteners, industrial hardware, tools, and maintenance and shop supplies. You will serve a variety of industries, including transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops.

Responsibilities

• Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
• Identify customer needs, clarify product specifications, and locate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent Tacoma Screw Products as a pillar of the Tacoma Screw way.

Requirements

• High School Diploma or GED required.
• At least one year of retail experience, preferably in an industrial setting.
• Strong verbal and written communication skills.
• Basic computer literacy to process orders and manage inventory.
• Ability to calculate pricing and manage multiple customer needs efficiently.
• Must be able to work both independently and collaboratively in a team setting.
• A proactive and customer-focused mindset.

Physical Requirements

• Lifting and moving objects up to 50lb and performing physical demands of stocking and order fulfillment.
• Performing repetitive movements throughout the shift including but not limited to, bending, reaching, and lifting.
• Standing and walking for extended periods.
• Unloading freight, stocking shelves, and handling inventory.
• Working in an environment that requires maintaining a consistent and often fast pace including quickly retrieving orders.
• Frequent use of computer/keyboard and phone work.

About Us

Tacoma Screw Products is a distribution company that has been supplying industrial supplies, fasteners, and tools to contractors, businesses—both small and large—and individual retail customers since 1946. We serve a unique mix of wholesale and retail customers, which allows us to operate outside of traditional “retail hours.” We are closed on nights, Sundays, and holidays, giving our employees a better work-life balance. At Tacoma Screw Products, we take pride in our team, our stores, and our extensive product knowledge. Customer service is our top priority—because our people are what make us great!

Pay

• Starting Pay: $20 per hour.
• Pay Range: $20 - $24 per hour.
• Annual Bonus: Discretionary year-end bonus.

Schedule

Full-Time: 40 hours per week.

Benefits

We believe in taking care of our team, which is why we offer a robust benefits package designed to support your health, financial future, and work-life balance. After 90 days of employment, employees are eligible to participate in the following benefit programs:

Fully Covered Health Benefits

• 100% of premiums for Medical, Dental, and Vision insurance for you and your eligible dependents (no payroll deductions).

Financial & Insurance Protection

• 401K with a 3% Company Match.
• Company-Paid Life Insurance, AD&D, & Long-Term Disability.

Time Off & Work-Life Balance

• 7 Paid Holidays, plus Half Days on Christmas Eve & New Year’s Eve.
• 5 Paid Personal Days during your first year.
• Paid Sick Leave.
• Vacation Accrual begins after one year.

Employee Assistance & Support

• Employee Assistance Program (EAP) – Confidential support for personal and professional challenges.