Counter Sales

About the role

Hubbard Supplyhouse is a family-owned, Christian company specializing in plumbing, irrigation, kitchen, bath, appliances, and lighting supplies. We serve local plumbers, builders, and homeowners, focusing on building customer partnerships and delivering on expectations. As a Counter Salesperson, you will increase sales and customer satisfaction by assisting walk-in and telephone customers with technical product knowledge and solution-based recommendations.

Responsibilities

• Greet and assist walk-in and telephone customers in a friendly, professional manner.
• Manage multiple customers and requests simultaneously in a fast-paced environment.
• Help customers select the right products by asking thoughtful questions, listening actively, and offering solution-based recommendations.
• Provide basic troubleshooting and technical product support as needed.
• Research, source, and recommend alternate products to meet customer needs, timelines, and budgets.
• Enter orders accurately in Eclipse ERP and process returns and warranty requests according to company guidelines.
• Communicate proactively with customers regarding order status, delays, substitutions, or availability changes.
• Resolve customer complaints and disputes professionally and in a timely manner, balancing customer satisfaction with company policies.
• Maintain a clean, organized, and customer-ready counter and work area.
• Build rapport with repeat customers and contribute to long-term customer relationships.
• Build and maintain strong customer partnerships through dependable follow-through, product knowledge, and consistent service.
• Take a proactive approach to sales by identifying needs and recommending upgrades, add-ons, and complementary products.
• Strengthen repeat business by providing an exceptional customer experience and ensuring customers feel valued and supported.
• Engage customers in solution-focused conversations to fully understand project scope and recommend appropriate products.
• Recommend promotional items, clearance products, or surplus inventory to support sales and inventory movement.
• Communicate customer needs, job opportunities, and sales leads to outside sales staff and management.
• Notify purchasing or management of unexpected changes in product demand, trends, or inventory needs.
• Follow all company pricing, credit, and sales policies.
• Stay up to date on new products through training, team learning, and manufacturer resources.
• Assist with receiving, shipping, and other warehouse support tasks as needed.
• Complete all paperwork, documentation, and transactions accurately and on time.

Requirements

• High school diploma, GED, or equivalent.
• Minimum 1 year in a progressive role (2 years preferred).
• Product/applications experience required.
• Basic computer proficiency.
• Ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Ability to lift, carry, and adjust items weighing up to 100 pounds in multiple directions.

Preferred Qualifications

• Previous experience in plumbing, irrigation, or a related industry.
• Minimum 2 years in a similar position.
• Wholesale distribution experience.
• Customer-facing sales experience.
• Strong customer service and communication skills.
• Ability to manage time and multitask in a busy environment.
• Comfortable with initiating sales and recommending additional products.
• Team player with a positive attitude.

Benefits

• Monday–Friday schedule (no nights or weekends).
• Matching 401(k) and profit-sharing program.
• Comprehensive benefits package with supplemental options.
• Paid holidays, PTO, and sick leave.
• Christmas bonus, team-building events, and company picnic.
• Employee discount program.
• Career advancement and ongoing training opportunities.