Counter Sales

Responsibilities

• Greet and assist walk-in and telephone customers in a friendly, professional manner.
• Manage multiple customers and requests simultaneously in a fast-paced environment.
• Help customers select the right products by asking thoughtful questions, listening actively, and offering solution-based recommendations.
• Provide basic troubleshooting and technical product support as needed.
• Research, source, and recommend alternate products to meet customer needs, timelines, and budgets.
• Enter orders accurately in Eclipse ERP and process returns and warranty requests according to company guidelines.
• Communicate proactively with customers regarding order status, delays, substitutions, or availability changes.
• Resolve customer complaints and disputes professionally and in a timely manner, balancing customer satisfaction with company policies.
• Maintain a clean, organized, and customer-ready counter and work area.
• Build rapport with repeat customers and contribute to long-term customer relationships.
• Build and maintain strong customer partnerships through dependable follow-through, product knowledge, and consistent service.
• Take a proactive approach to sales by identifying needs and recommending upgrades, add-ons, and complementary products.
• Engage customers in solution-focused conversations to fully understand project scope and recommend appropriate products.
• Recommend promotional items, clearance products, or surplus inventory to support sales and inventory movement.
• Communicate customer needs, job opportunities, and sales leads to outside sales staff and management.
• Notify purchasing or management of unexpected changes in product demand, trends, or inventory needs.
• Follow all company pricing, credit, and sales policies.

Requirements

• High school diploma, GED, or equivalent.
• Minimum 1 year in a progressive role (2 years preferred).
• Product/applications experience required.
• Basic computer proficiency.
• Ability to remain in stationary position, often standing or sitting for prolonged periods.
• Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions.
• Previous experience in plumbing, irrigation, or a related industry (minimum 2 years preferred).
• Wholesale distribution experience preferred.
• Customer-facing sales experience preferred.
• Strong customer service and communication skills.
• Ability to manage time and multitask in a busy environment.
• Comfortable with initiating sales and recommending additional products.
• Team player with a positive attitude.