Counter Sales Associate – Plumbing & HVAC

Position Overview

Our Plumbing and HVAC Team is seeking to hire a Counter Sales Associate with 1 – 3 years of relevant experience to join our Erie PA branch. For the right candidate, we are willing to be flexible on years of experience and provide internal training.

Responsibilities

• Meet and greet all customers at point of sale with service, respect, and knowledge.
• Consult with customers to analyze both current and future needs to determine the most appropriate level of service/sales.
• Use company-provided systems to improve planning and collect customer history.
• Maintain a neat counter area and product displays.
• Review open order report on a weekly basis.
• Build and maintain customer relationships.
• Demonstrate comprehensive company product knowledge to customers and effectively articulate company’s competitive advantage.
• Remain up to date on market, customers, suppliers, and competitors.
• Learn and demonstrate competence in features and functionality of all product lines.
• Provide occasional order picking and miscellaneous warehouse duties, as the need arises.

Qualifications

• 1 – 3 years of experience in plumbing and/or HVAC industry, with inside/counter sale-oriented background.
• Experience in electrical industry is a plus.
• Previous experience in environment with walk-in/call-in customer orders and assisting in plumbing or HVAC related issues.
• Demonstrated superior customer service skills.
• Strong computer skills, including high proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must have reliable daily transportation to branch location.

Preferred Qualifications

• Wholesale distribution experience is preferred.
• Applicable sales experience is preferred, but training will be provided to the right candidate.