Counter Sales Associate - Plumbing & HVAC

About the Role

DSG is seeking a Plumbing & HVAC Counter Sales Associate in our Saginaw, MI location. In this full time, hourly position, work is typically performed between the hours of 7:30am and 4:30pm Monday through Friday, but may vary on occasion according to business needs. As a Counter Sales Associate, you will assist customers at the City Desk with order placement and fulfillment, as well as assisting in all aspects of warehouse duties as needed.

A Typical Day

• Serve as the primary facilitator for customer orders made at the City Desk
• Assist customers in a professional manner with product inquiries
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Qualifications

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing & HVAC products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively

Benefits

• 100% employee owned – your work directly benefits your individual Employee Stock Ownership Plan (ESOP)
• Training and development with personal and professional development opportunities and unlimited growth potential
• Competitive compensation packages based on your experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Comprehensive benefits package including medical, dental, and vision, plus life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution
• Family planning and childcare savings opportunities including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA)
• Retirement savings opportunities including a 401(k) with employer match and ESOP
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO