Counter Sales Associate - Plumbing & HVAC

Factors That May Be Used to Determine Your Actual Salary

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

About the Role

DSG is seeking a Plumbing & HVAC Counter Sales Associate in our Fargo, ND location. In this full time, hourly position, work is typically performed between the hours of 8am and 5pm, Monday through Friday, but may vary on occasion according to business needs.

Responsibilities

• Assist customers at the City Desk with order placement and fulfillment
• Aid in all aspects of warehouse duties as needed
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Requirements

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing & HVAC products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively

Qualifications

A Successful Plumbing & HVAC Counter Sales Associate Typically Has:

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing & HVAC products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively

Skills

The ability to plan, prioritize and organize work effectively.

Benefits

A Typical Day in the Life of a Plumbing & HVAC Counter Sales Associate: Serve as the primary facilitator for customer orders made at the City Desk Assist customers in a professional manner with product inquiries Write (and occasionally fill) orders accurately and in a timely manner Generate customer quotations and follow up as necessary Provide trouble-shooting and technical support Work with other sales team members to resolve customer service issues Restock the counter area according to product brand and location Monitor product inventory and cull damaged product Maintain a clean and appealing counter display area Identify and encourage the sale of additional products as applicable Perform other duties as assigned

A Successful Plumbing & HVAC Counter Sales Associate Typically Has: Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing & HVAC products. Excellent relationship building skills. Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email). Strong attention to detail, paired with the ability to multi-task. A knack for active listening to determine customer needs. Superior problem solving, project management, and analytical skills. A high proficiency with computers – experience in Eclipse or other ERP systems preferred. The ability to plan, prioritize and organize work effectively.

At DSG, We Offer Benefits Built for You: We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP). We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential. We offer competitive compensation packages based on your experience and potential. You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances. Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others. We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA). Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP. You will receive a discount on all DSG-supplied products. We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.