Counter Sales Associate - Plumbing, HVAC, and Electrical

About the role

DSG is seeking a blended Plumbing, HVAC, and Electrical Counter Sales Associate in their Mankato, MN location. This full-time, hourly position works between 7 am and 4 pm, Monday through Friday, though schedules may vary based on business needs.

Responsibilities

• Assist customers at the City Desk with order placement and fulfillment
• Aid in all aspects of warehouse duties as needed
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Requirements

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing, HVAC, and Electrical Counter Sales Associate products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred

Qualifications

A Successful blended Plumbing, HVAC, and Electrical Counter Sales Associate Typically Has:

Skills

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing, HVAC, and Electrical Counter Sales Associate products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred

Benefits

• Built for You: We are 100% employee-owned, which means your hard work and decisions directly benefit the organization and your individual Employee Stock Ownership Plan (ESOP).
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• We offer a comprehensive benefits package, including medical, dental, and vision coverage.
• We provide a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution.
• We offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• We offer multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and offer paid volunteer hours in addition to PTO.