Counter Sales Associate – Plumbing

About the role

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies, with over 350 employees and 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers, contractors, and municipalities. Our Plumbing Department is seeking a Counter Sales Associate for our Rochester branch. While 1 to 3 years of relevant experience is preferred, we are willing to be flexible and provide internal training for the right candidate.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, committed to excellence and able to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Meet and greet all customers at point of sale with service, respect, and knowledge.
• Consult with customers to analyze both current and future needs to determine the most appropriate level of service/sales.
• Use company-provided systems to improve planning and collect customer history.
• Maintain a neat counter area and product displays.
• Review open order report on a weekly basis.
• Build and maintain customer relationships.
• Demonstrate comprehensive company product knowledge to customers and effectively articulate the company’s competitive advantage.
• Remain up to date on market, customers, suppliers, and competitors.
• Learn and demonstrate competence in features and functionality of all product lines.
• Provide occasional order picking and miscellaneous warehouse duties, as the need arises.

Requirements

• 1–3 years of experience in the plumbing industry, with an inside/counter sale-oriented background.
• Previous experience in an environment with walk-in/call-in customer orders and assisting in plumbing or HVAC-related issues.
• Demonstrated superior customer service skills.
• Strong computer skills, including high proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must have reliable daily transportation to the branch location.

Preferred qualifications include wholesale distribution experience and applicable sales experience, though training will be provided to the right candidate.

Work Environment

This job operates in a retail setting and routinely uses standard office equipment such as computers and phones. While somewhat sedentary, the role requires frequent standing for up to 8 hours per day and occasional lifting or carrying of items up to 50 pounds.

Pay

$23.00 - $25.00 per hour.