Counter Sales Associate - Plumbing

About the role

DSG is seeking a Plumbing Counter Sales Associate in our Ames, IA location. This full-time, hourly position works between 7 am and 4 pm, Monday through Friday, though schedules may vary based on business needs.

Responsibilities

• Serve as the primary facilitator for customer orders made at the City Desk
• Aid customers in a professional manner with product inquiries
• Write and fill orders accurately and promptly
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Requirements

• Product and technical knowledge normally acquired in two or more years of college or technical school
• OR 3-5 years field experience in the residential/commercial applications of plumbing products
• Excellent relationship building skills
• Outstanding interpersonal, customer service, and communication skills across various settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem-solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred

Qualifications

• Starting with yours, DSG is a community of peers, first and foremost, dedicated to building futures one job at a time.
• We focus on cultivating an environment of respect, teamwork, and growth, where your career path is rich with possibilities.
• Where every success is shared, and every challenge is overcome together.

Skills

• Product and technical knowledge
• Relationship building skills
• Interpersonal, customer service, and communication skills
• Attention to detail and multi-tasking abilities
• Active listening and problem-solving skills
• Computer proficiency, especially in Eclipse or other ERP systems

Benefits

• Built for You: Directly benefit from your hard work and decisions through your Employee Stock Ownership Plan (ESOP).
• Training and Development: Personal and professional development opportunities and unlimited growth potential.
• Compensation Packages: Competitive compensation based on experience and potential.
• Paid Time Off (PTO) and Extended Medical Leave (EML): Generous allowances.
• Comprehensive Benefits Package: Medical, dental, vision, life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution.
• Family Planning and Childcare: Various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Financial Future: Multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• Discounts: Discount on all DSG-supplied products.
• Community Engagement: Paid volunteer hours in addition to PTO.