Counter Sales Associate I

About the role

The Counter Sales Associate I at Johnstone Supply is responsible for fulfilling customer HVAC/R product needs by providing technical support, special ordering, and managing store profitability. This role requires a strong focus on customer service, relationship building, and maintaining a professional and clean store environment.

Responsibilities

• Fulfills customer HVAC/R product needs by providing technical support and special ordering
• Maintains a team working environment and store profitability
• Provides prompt, friendly, and professional service to Johnstone customers in-person and over the phone
• Greets customers, handles multiple customer requests, and assists with product selection
• Researches and sources product for customers using various tools and coordinates transportation of product
• Processes customer transactions, follows up on requests, and communicates with customers about order status
• Maintains and increases the company's market presence by maintaining a clean and professional showroom
• Communicates sales lead information to outside sales staff and management
• Communicates unexpected changes in product demand and inventory to management
• Sustains a team-oriented work environment by treating fellow employees and customers professionally and addressing customer issues
• Reports to work as scheduled, on time, and supports high-quality customer service
• Safeguards the cash and physical assets of the store

Requirements

• High School Diploma or GED
• 1+ years of related experience and/or training in a wholesale/retail environment
• Experience in a wholesale/retail environment in the HVAC/R or related industry
• Ability to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports
• Proficiency with computers and Microsoft Office Suite of products
• Working knowledge of ERP systems
• Ability to operate power equipment, including forklift, or ability to learn on the job
• Strong interpersonal skills and problem-solving abilities
• Polished and professional demeanor in person, online, and via phone
• Excellent organizational skills

Qualifications

• General knowledge of HVAC/R products, concepts, and the industry
• Ability to learn on the job
• Reads and demonstrates basic math skills, including ability to add, subtract, multiply, divide
• English proficiency (written and spoken) is a core requirement for this position

Skills

• Customer service
• Technical support
• Product sourcing
• Point-of-sale operations
• Inventory management
• Teamwork and collaboration
• Problem-solving
• Communication
• Organizational skills

Benefits

Johnstone Supply offers a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. Other benefits include: Competitive Paid Time Off (PTO), Safe Harbor 401(k) with employer match, holiday pay, paid parental bonding time, employer subsidized medical, dental, and vision plans, employer paid life insurance and short-term disability, voluntary long-term disability, accident, critical illness, and hospital indemnity insurance, 24/7 access to virtual care/telehealth options, Health Savings Account (HSA) with employer contribution, Flexible Spending Accounts (FSA), wellbeing program, Employee Assistance Program (EAP), tuition reimbursement, employee referral bonus program, employee service milestone recognition program.