Counter Sales Associate

About the role

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Requirements

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.

Qualifications

Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!

Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.

Stability: Since 2020, White Cap has doubled in size and continues to grow.

Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.

Love where you work: White Cap has been certified as a Great Place to Work.

Inclusive culture: Work in a place that values and celebrates who you are.

Skills

• Exceptional customer service skills.
• Knowledge of construction, industrial, or contractor-focused product lines.
• Technical advice and troubleshooting skills.
• Ability to upsell and cross-sell.
• Effective communication and relationship-building skills.
• Bilingual (Spanish/English) preferred.

Benefits

• Comprehensive wellness and financial benefits.
• A generous time off package.
• Stability and growth within the company.
• Unlimited career potential.
• A supportive and inclusive workplace culture.

Pay

Pay Range: $19.40 - $25.80 per hour

California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.

Schedule

On-site