Counter Sales Associate
About the role
A_ Counter Sales Associate _at White Cap… Demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.) Upsells by identifying related products, add-on extensions, and informs customers of product promotions. Performs other duties as assigned.
Responsibilities
- Processes orders, quotes prices, enters orders into the system and provides order information to customers.
- Pulls orders as required.
- Communicates product features, benefits, and warranty policy information to customers.
- Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
- Upsells by identifying related products, add-on extensions, and informs customers of product promotions.
- Performs other duties as assigned.
Requirements
- Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
- Experience with sales order systems or ERP platforms (Oracle or similar).
- Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
- Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
- Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
- Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.
Qualifications
Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
Stability: Since 2020, White Cap has doubled in size and continues to grow.
Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
Loves where they work: White Cap has been certified as a Great Place to Work.
Inclusive culture: Work in a place that values and celebrates who you are.
Skills
- Exceptional customer service skills.
- Knowledge of sales order systems or ERP platforms.
- Technical product applications knowledge.
- Strong communication and relationship-building skills.
- Problem-solving and multitasking abilities.
- Bilingual (Spanish/English) preferred.
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Tuition reimbursement
- Paid maternity, parental leave
- Sick time
- Vacation time
- Great Place to Work certification
Pay
Compensation is commensurate with experience.
Schedule
On-site
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Tuition reimbursement
- Paid maternity, parental leave
- Sick time
- Vacation time
- Great Place to Work certification
Skills
- Exceptional customer service skills.
- Knowledge of sales order systems or ERP platforms.
- Technical product applications knowledge.
- Strong communication and relationship-building skills.
- Problem-solving and multitasking abilities.
- Bilingual (Spanish/English) preferred.
Pay
Compensation is commensurate with experience.
Schedule
On-site
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Tuition reimbursement
- Paid maternity, parental leave
- Sick time
- Vacation time
- Great Place to Work certification
Equal Opportunity Employer
White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.