Counter Sales Associate

About the role

A_ Counter Sales Associate _at White Cap… Demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.) Upsells by identifying related products, add-on extensions, and informs customers of product promotions. Performs other duties as assigned.

Responsibilities

• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informs customers of product promotions.
• Performs other duties as assigned.

Requirements

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.

Qualifications

Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!

Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.

Stability: Since 2020, White Cap has doubled in size and continues to grow.

Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.

Loves where they work: White Cap has been certified as a Great Place to Work.

Inclusive culture: Work in a place that values and celebrates who you are.

Skills

• Exceptional customer service skills.
• Knowledge of sales order systems or ERP platforms.
• Technical product knowledge and application understanding.
• Strong communication and relationship-building abilities.
• Problem-solving and multitasking skills.
• Bilingual (Spanish/English) preferred.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Tuition reimbursement
• Paid maternity, parental leave
• Sick time
• Vacation time

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on business needs.

Functional Area

Sales

Work Type

On-Site

Recruiter

Elkin, Cassandra

Req ID

WCJR-033675