Counter Sales Associate
RG&T Solutions · Quincy, MA · Yesterday
SalesFull-time
About the role
Serve as a trusted advisor to plumbing and HVAC contractor customers.
Responsibilities
- Engage customers proactively via counter, phone, and email to understand needs and recommend solutions.
- Apply product expertise in plumbing, HVAC, and related areas to guide purchasing decisions.
- Drive sales growth through upselling, cross-selling, and promoting strategic products.
- Utilize tools and systems to locate parts, process transactions accurately, and ensure a positive customer experience.
- Collaborate with Outside Sales to support account growth and manage special orders, back-orders, and delivery timelines.
- Maintain an organized counter environment, assist with inventory management, and adhere to safety regulations.
Requirements
- 1-3 years in customer service or sales, preferably in plumbing/HVAC industries.
- Strong communication, relationship-building, and consultative selling skills.
- Self-motivated, results-oriented, with digital literacy and organizational abilities.
- Ability to lift up to 50 lbs and stand for extended periods.
- Passion for delivering exceptional customer service and working in a fast-paced environment.