Counter Sales Associate

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

Responsibilities

• Greet and assist customers in a professional and timely manner
• Help customers select products, answer questions, and provide solutions based on their needs
• Process sales transactions, returns, and payments accurately
• Support order entry, pricing, and product availability inquiries
• Maintain knowledge of products, pricing, and promotions
• Assist with special orders and customer requests
• Communicate product availability and lead times clearly
• Receive, stock, and replenish merchandise as needed
• Maintain accurate inventory levels and report discrepancies
• Assist with merchandising, signage, and organization of sales areas
• Help ensure the sales floor and counter areas are clean and organized
• Work closely with yard, warehouse, and delivery teams to ensure accurate order fulfillment
• Communicate customer needs, feedback, and issues to management
• Support a team-oriented environment focused on service and efficiency
• Follow all company policies, procedures, and safety standards
• Maintain accuracy in transactions and adhere to loss prevention practices
• Perform additional duties as assigned

Requirements

• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn POS and inventory systems
• Strong attention to detail and organizational skills
• Team-oriented mindset with a positive attitude
• Experience in retail, counter sales, or customer service roles
• Familiarity with building materials or construction products
• Experience with POS systems or order entry
• Ability to stand, walk, and assist customers throughout the shift
• Ability to lift and move materials (up to 50–60 lbs as needed)
• Ability to perform work in a retail/store and warehouse environment
• Comfortability with exposure to varying temperatures and materials
• Ability to work extended hours, including weekends, if required based on business needs

Benefits

• Health Care Benefits
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.