Counter Sales Associate

Essential Duties and Responsibilities

• Pulling, filling, packing and setting up orders for delivery or pickup
• Maintain the ability to determine the status of an order at any given time
• Follow any special instructions pertaining to an individual order
• Receive shipments, log into inventory, maintain inventory through audits
• Process returns accurately
• Serve customers at the counter by taking orders and entering them into the system accurately; giving priority to regular accounts
• Use electronic and published catalogs to provide product, pricing, and availability information to customers
• Follow company pricing and credit guidelines
• Solve or finds someone to quickly solve customers problems
• Retrieve orders from warehouse quickly and accurately
• Keep and maintains a neat counter area and product displays
• Learns and demonstrates ability to organize electronic and paper-based information
• Affords responsibility for team outcomes
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
• Assumes responsibility for team outcomes
• Identifies buying habit changes and relays that information to appropriate people within the organization
• Learns and demonstrates competence in features and functionality of all product lines
• Demonstrates appropriate application of all prod ct offerings and solutions in customer environments
• Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors
• Conveys accurate messages, ideas, and decisions through clear verbal and written communication
• Maintains professional appearance according to the employee handbook
• Attends and participates in all meetings and events necessary for team success
• Identifies and diagnoses the root of problems and takes uses strategic steps to solve or prevent new or recurring problems

Qualifications

• Advises and actively upsells customers on complimentary products beyond the original order
• Sells and promotes the items and products that we stock. provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands
• Understands and explains how the company differentiates from our direct and indirect competition
• Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes
• Analyzes customers current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service/sales
• Builts and maintains customer relationships
• Mets and greets all customers at point of sale with service, respect, and knowledge
• Builds and maintains customer relationships
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