Counter Sales Associate

About Us

Lennox (NYSE: LII) is driven by 130 years of legacy in HVAC and refrigeration success, providing industry-leading climate-control solutions to residential and commercial customers. We win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture fosters a workplace where all employees feel heard, welcomed, and valued, offering a supportive environment for career development. Lennox is a global community that values each team member’s contributions.

About the Role

As a Counter Sales Associate, you will provide an exceptional customer experience while directly contributing to day-to-day operations and sales goals. You will collaborate with your Store Manager and local team to manage inventory, maintain store appearance, record received and shipped products, and prepare items for shipment. We seek a candidate passionate about customer service, committed to driving sales, and interested in professional growth.

Watch a video of a Counter Sales Associate’s daily routine: here.

Responsibilities

• Provide a high level of customer service with product expertise and selling skills.
• Maintain the appearance of the store.
• Demonstrate strong customer service and communication skills.
• Exhibit self-motivation and an interest in advancement.
• Maintain a powerful customer presence and attention to detail.
• Possess strong organizational skills and enjoy being part of a team.
• Successfully complete all assigned training within the given timeframe.
• Perform other duties as assigned.
• Act as Store Manager when needed, including scheduling, ordering, and carrying out open/close procedures.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least 5 years of related experience.
• Strong oral and written communication skills.
• Expert computer skills, including proficiency in Microsoft applications.
• Expert knowledge of HVAC systems.
• Ability to lift up to 50 lbs.

Pay

This is a salaried non-exempt role, meaning employees are paid a salary and eligible for overtime pay when working more than 40 hours in a week (or as required by state law). The starting salary range for this role and market is between $54,000 - $70,350 annually. Factors affecting starting salary include geography/market, skills, education, experience, and other qualifications. Employees are also eligible for a bonus in accordance with the Company’s applicable plan.

Benefits

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days paid time off (depending on date of hire).
• 2 paid well-being days.
• 1 paid volunteer day.
• 12 paid holidays and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect, and Excellence are ingrained in the fabric of the organization. They define our culture—how we do business and treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, ensuring everyone has the opportunity to succeed and contribute to our continued growth and success.