Counter Sales Associate

About Us

Lennox (NYSE: LII), driven by 130 years of legacy in HVAC and refrigeration success, provides industry-leading climate-control solutions to residential and commercial customers. We win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture fosters a workplace where all employees feel heard, welcomed, and valued, offering a supportive environment for career development. Lennox is a global community that values each team member’s contributions.

About the Role

As a Counter Sales Associate, you will provide an exceptional customer experience while directly contributing to day-to-day operations and sales goals. You will collaborate with your Store Manager and local team to manage inventory, maintain store appearance, record received and shipped products, and prepare items for shipment. We seek a candidate passionate about customer service, committed to driving sales, and interested in professional growth.

Watch a video of a Counter Sales Associate’s daily routine: here.

Responsibilities

• Provide high-level customer service with product expertise and selling skills.
• Maintain the appearance of the store.
• Demonstrate strong customer service and communication skills.
• Exhibit self-motivation and interest in advancement.
• Engage customers with a powerful presence and attention to detail.
• Organize tasks efficiently and enjoy being part of a team.
• Complete all assigned training within the given timeframe.
• Perform other duties as assigned.
• Act as Store Manager when needed, including scheduling, ordering, and open/close procedures.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least 2 years of related experience.
• Strong oral and written communication skills.
• Proficiency in Microsoft applications and computer skills.
• Knowledge of HVAC systems.
• Ability to lift up to 50 lbs.

Pay

This is a salaried non-exempt role, meaning employees are paid a salary and receive overtime pay for hours worked beyond 40 in a week (or as required by state law). The starting salary range for this role and market is $50,160–$65,835. Factors affecting starting salary include geography/market, skills, education, experience, and qualifications. Employees are also eligible for a bonus under the Company’s applicable plan.

Benefits

Subject to eligibility requirements, the following benefits are offered:

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long-term disability insurance.

Depending on hire date and eligibility, new employees may also receive:

• Up to 12 days paid time off.
• 2 paid well-being days.
• 1 paid volunteer day.
• 12 paid holidays.
• 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect, and Excellence define our culture—how we do business and treat others. We are a global community that values each team member’s contributions. As an equal opportunity employer, we recruit, develop, and retain talented individuals from diverse backgrounds, ensuring everyone has the opportunity to succeed and grow. At Lennox, you’ll take pride in being part of something special.