Counter Sales Associate
Johnstone Supply, The Balsan Group · Portsmouth, NH · 4 mo ago
On-siteSalesFull-time
Responsibilities
- Greet customers and assist them in locating the products they need
- Answer questions about HVAC products, prices, availability, and usage
- Handle customer inquiries and concerns in a professional and timely manner
- Provide recommendations and guidance to customers based on their specific requirements
- Provide accurate information regarding the availability of in-stock items
- Process sales transactions accurately using the POS system
- Generate new and repeat sales by providing product and technical information promptly
- Calculate and quote process, discounts, and applicable taxes
- Upsell additional products or services to customers
- Follow up on sales leads and inquiries to generate additional business
- Assist customers with technical questions or issues related to HVAC products
- Refer complex technical inquiries to TSA
- Maintain accurate records of sales transactions, customer interactions, and inventory movements
- Assist with general administrative duties such as filing, data entry, and phone/email correspondence
- Monitor stock levels and communicate replenishment needs to management
- Assist in stocking shelves and organizing inventory
Requirements
- A high school diploma or equivalent is required
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and different software programs
- Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds
- 2 + years of experience in customer service or sales
Desired
- HVAC industry experience