Counter Sales Associate

Responsibilities

• Greet customers and assist them in locating the products they need
• Answer questions about HVAC products, prices, availability, and usage
• Handle customer inquiries and concerns in a professional and timely manner
• Provide recommendations and guidance to customers based on their specific requirements
• Provide accurate information regarding the availability of in-stock items
• Process sales transactions accurately using the POS system
• Generate new and repeat sales by providing product and technical information promptly
• Calculate and quote process, discounts, and applicable taxes
• Upsell additional products or services to customers
• Follow up on sales leads and inquiries to generate additional business
• Assist customers with technical questions or issues related to HVAC products
• Refer complex technical inquiries to TSA
• Maintain accurate records of sales transactions, customer interactions, and inventory movements
• Assist with general administrative duties such as filing, data entry, and phone/email correspondence
• Monitor stock levels and communicate replenishment needs to management
• Assist in stocking shelves and organizing inventory

Requirements

• A high school diploma or equivalent is required
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and different software programs
• Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds
• 2 + years of experience in customer service or sales

Desired

• HVAC industry experience