Counter Sales Associate

Responsibilities

• Greet customers and answer calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements.
• Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities.
• Research inventory availability using computer databases, prepare sales/quote orders, process payments, and handle substitutions when needed.
• Maintain organized displays, assist warehouse staff, and coordinate transfers, open orders, and warranty authorizations.
• Balance counter sales with clerical support, telephone outreach, and warehouse assistance—wearing multiple hats to keep operations running smoothly.

Requirements

• Must have a high school diploma or equivalent.
• Must have at least one year of experience in a retail or customer service environment.
• Must have strong communication and interpersonal skills.
• Must have basic computer skills, including proficiency with Microsoft Office.
• Must be able to work flexible hours, including evenings and weekends.

Qualifications

• Strong knowledge of HVAC systems and components.
• Ability to work independently and manage multiple tasks simultaneously.
• Positive attitude and willingness to learn new products and services.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Basic computer skills, including proficiency with Microsoft Office.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Health insurance options.
• Paid time off.
• Professional development opportunities.

Pay

$24.00-26.00/hour based on experience and qualifications.