Counter Sales Associate

About the role

We are seeking a Counter Sales Associate for our Auburn, MA facility to join our team. This full-time position operates Monday–Friday at $22.00-$24.00/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success.

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired.
• Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility.
• Maintain a clean and organized showroom.
• Read catalog or computer for replacement part stock number and price.
• Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise.
• Fill customer orders from stock or prepare transfers from other location.
• Prepare sales order or quote order.
• Receive payment or obtain credit authorization.
• Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales.
• Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders.
• Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lend support to warehouse staff in their duties.
• Other duties as assigned.

Pay

$22.00–$24.00/hour

Schedule

Full-time, Monday–Friday