Counter Sales Associate

Looking for a cool job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The ultimate goal of this role is to provide strong customer service in a sales-oriented setting at one of our established wholesale HVAC distributorships.

Responsibilities

• Collaborate effectively with internal teams, outside sales representatives, vendors, and contractors.
• Enter customer orders and assist customers in selecting products by asking targeted questions and actively listening to understand their needs.
• Recommend alternative or substitute products based on availability and customer requirements.
• Research and source products using multiple tools to meet customer specifications.
• Respond promptly to customer inquiries regarding product information, pricing, quotes, and pickup or delivery timelines.
• Proactively communicate with customers regarding order status, delays, or potential issues.
• Assist in resolving customer service and relationship concerns with both dealers and end users.
• Complete the full sales order process while identifying opportunities to upsell related or complementary items.
• Manage showroom merchandising, including product organization and restocking to ensure an appealing and well-maintained sales floor.
• Comply with all safety policies and procedures related to job duties.
• Perform additional duties as assigned.

Requirements

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving, and customer service.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• Experience in a wholesale HVAC equipment supply house.
• Bachelor’s or Associate’s Degree.
• Bilingual (Spanish).

Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.