Counter Sales Associate
Ferguson · Manteca, CA · Today
On-siteBusiness Development$22–$27/hrFull-time
Schedule
- Monday – Friday, 7:00am – 3:30pm
- Overtime as needed
Pay
- $22/hour – $27/hour, based on experience
Responsibilities
- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions
- Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions
- Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs
- Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information
- Process transactions efficiently while ensuring accuracy and a positive customer experience
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service
- Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction
- Maintain a professional, organized counter environment that reflects our commitment to quality and service
- Assist with inventory management, cycle counts, and stock organization
- Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs)
Requirements
- 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions
- Strong communication skills for consultative selling and customer engagement
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment
- Digital literacy and ability to learn new systems quickly
- Organizational skills and ability to manage multiple priorities
- Passion for delivering exceptional customer experiences
- Ability to lift up to 50 lbs and stand for extended periods
Benefits
- Health, dental, and vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities