Counter Sales Associate

About the role

At Ferguson, we exist to make our customers' complex projects simple, successful, and sustainable. We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, backorders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Aid in inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 50 lbs).

Qualifications

• 1-3 years of experience in customer service or sales experience in plumbing/HVAC or related industry required.
• Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Benefits

We care for each other. We value our well-being just as much as our hard work. Our competitive benefits plan supports the mental, physical, and financial well-being of our associates. Enhancements include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A).