Counter Sales Associate

Job Summary

Counter Sales Associates build, maintain, and grow customer relationships, enhance the customer experience, and promote the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide excellent customer service, sales, and product knowledge.

Responsibilities

• Greet and assist customers at the counter, over the phone, and online
• Provide product recommendations based on customer needs
• Assist Territory Managers when applicable
• Order Entry & Customer Quotes: Input and verify customer orders, account details, and product information; place, schedule, and ensure timely product delivery; conduct payment transactions and account reconciliations for customer orders
• Inventory & Cycle Counting: Maintain accurate inventory and proper bin locations on all stocked items; collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory; perform cycle counts and report discrepancies
• Shipping & Receiving: Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers; load/unload trucks and make customer deliveries when necessary
• Branch Upkeep & Safety: Ensure all areas of the branch/store are kept clean, orderly, and safe; keep all catalogs, books, product literature, and store displays orderly and up to date

Qualifications

• Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge
• Experience with purchasing (POS) and/or inventory software a plus
• Basic computer skills - Outlook, Word, Excel
• Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
• Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)
• Ability to operate or learn to operate a forklift and pass a forklift safety test
• Desire to work in a dynamic, fast-paced environment

Education

• High school diploma or GED required, additional certification or coursework from a college or technical school desirable
• HVAC industry training, certification, or college coursework/degree a plus

Physical Demands

• Work can involve lifting products weighing up to 50 pounds
• Warehouse locations may not have central air conditioning
• Work may involve standing and/or sitting for extended periods

Work Schedule/Shift

Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm and, potentially, Saturday morning.

Pay Status

Non-exempt