Counter Sales Associate

About the role

We are seeking an enthusiastic and customer-focused Counter Sales Associate to join our dynamic team in Guilderland, New York. As a Counter Sales Associate, you will be the welcoming face of our organization, delivering exceptional service to our valued customers while maintaining a professional and organized sales environment.

Responsibilities

• Greet customers warmly and professionally, providing prompt assistance with inquiries and purchases
• Operate the Point of Sale (POS) system accurately and efficiently to process transactions, including credit cards, and other payment methods
• Demonstrate comprehensive product knowledge to help customers make informed purchasing decisions and identify their needs
• Maintain a clean, organized, and visually appealing sales counter area at all times
• Handle customer concerns and complaints with empathy and professionalism, working toward effective resolutions
• Restock merchandise and assist with inventory management to ensure product availability
• Collaborate with team members to create a positive and supportive shopping environment
• Multitask effectively in a fast-paced environment while maintaining attention to detail
• Adhere to all company policies and procedures to ensure smooth daily operations
• Assist with warehouse operations, including shipping and receiving, when needed
• Maintain consistent attendance and punctuality to support team success
• Identify sales opportunities and utilize effective techniques to meet sales goals

Qualifications

Required Qualifications: High School Diploma or equivalent, 2+ years of retail or customer service experience, Demonstrated ability to process payments accurately, Strong organizational and time management skills

Preferred Qualifications:

• Excellent verbal and written communication skills with the ability to engage customers effectively
• Strong mathematical skills for accurate transaction processing
• Proficiency in operating Point of Sale (POS) systems
• In-depth product knowledge or proven ability to quickly learn about product lines
• Demonstrated customer service excellence with a friendly, supportive, and empathetic attitude
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
• Physical capability to stand for extended periods and lift up to 25 pounds regularly
• Solid computer skills and meticulous attention to detail
• Team player mentality with a collaborative and inclusive approach
• Strong problem-solving and conflict resolution skills
• Inventory management experience
• Proven sales techniques and upselling ability
• Reliability, work ethic, and commitment to consistent attendance
• Willingness to pursue forklift certification (training provided)