Counter (Open Availability, Hudson Yards)

About the Company

Magnolia Bakery, the world’s most famous bakery, opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm, inviting atmosphere. Today, Magnolia Bakery operates locations throughout New York City, Los Angeles, and Chicago, serves guests nationwide through its direct-to-consumer shipping business, and has a growing international presence across the Middle East and Southeast Asia. Building on nearly three decades of iconic brand recognition, Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising, expanding its footprint into new markets while continuing its thoughtful global expansion. This strategic growth allows more communities to experience the bakery’s signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.

About the Role

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality, and customer service standards.

Responsibilities

Key Duties & Responsibilities

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and are highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items for sale.
• Keep workstations and areas neat and clean.

Food Safety & Quality

• Follow all food safety and sanitation standards.
• Maintain compliance with company operating procedures.
• Ensure product quality and consistency standards are met.
• Report food safety, quality, maintenance, or equipment concerns to leadership.
• Maintain a clean, organized, and safe work environment.

Qualifications

No specific education, work experience, or certifications identified.

Skills

Knowledge

• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Skills

• Customer service-oriented attitude.
• Strong communication skills.

Abilities

• Follow policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Outgoing, friendly personality.
• Works well with a diverse team and treats people with respect.
• Responds positively to coaching and direction.
• Highly motivated and dependable with a strong work ethic.
• Desire to work in a fast-paced environment.
• Punctual. Arrives ready to work on time.

Success Measures

Success in this role is measured by consistently performing the essential responsibilities of the position while contributing to a safe, productive, and guest-focused work environment.

Performance Indicators

• Ensure customer satisfaction.
• Handle counter transactions in a fast, efficient, and friendly manner.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Maintain clean and organized workstations.
• Wrap, stock, and display products accurately.
• Monitor inventory of items out for sale.

Core Competencies

• Service: Customer Focus
• Wholehearted: Attention to Detail
• Extraordinary: Accountability
• Enterprising: Communication
• Together: Teamwork

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Stand