Counter Manager Pandora @ Macy's Queens Center

About the role

At Pandora, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Ensure full compliance with Pandora and Macy’s standards.
• Manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
• Support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.

Requirements

Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.

Developed a sense of Care in your communication skills both written and verbal.

Ability to charm and captivate an audience with the ability to connect with people at all levels of the organization.

Business acumen is sharper than a diamond, coupled with analytical thinking that can show and Deliver positive results.

Talent magnet, skilled in recruiting, retaining, and developing exceptional teams.

Succession planning and internal mobility.

Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.

Qualifications

At least 18 years or older and can provide proof of identity and eligibility to work.

Skills

A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement.

Benefits

• Robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future.
• Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more.