Counter/Inside Sales Associate - Plumbing & HVAC

About the role

DSG is seeking a Plumbing & HVAC Counter/Inside Sales Associate in our Watertown, SD location. In this full time, hourly position, work is typically performed between the hours of 8pm and 5pm, Monday through Friday, but may vary on occasion according to business needs. As a Counter/Inside Sales Associate, you will assist in growing our overall mechanical sales in the Watertown area via responsibilities at both the City Desk and Inside Sales department.

Responsibilities

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Qualifications

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing & HVAC products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively
• The physical ability to frequently lift & load items weighing 30-70 pounds

Benefits

• 100% employee owned – your work directly benefits your individual Employee Stock Ownership Plan (ESOP)
• Training and development opportunities with personal and professional development and unlimited growth potential
• Competitive compensation packages based on your experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability, and Health Savings Account (HSA) with employer contribution
• Family planning and childcare savings opportunities including paid parental leave, adoption assistance, infertility assistance, and Dependent Care Flexible Spending Account (FSA)
• Retirement savings opportunities including 401(k) with employer match and ESOP
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO