Count Team Lead - Part Time (Caesars Atlantic City)

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire and its iconic brand of hospitality have celebrated over 40 years of success in the community it serves. As the largest employer in Atlantic County, New Jersey, Caesars is committed to offering guests exceptional service and memorable experiences while making Atlantic City a great place to work and play.

Responsibilities

• Oversees Count Room team members and ensures the shift is appropriately covered to complete required tasks.
• Ensures slot, table, non-gaming, and NRT drops are collected and counted efficiently and in compliance with New Jersey state regulations and property internal controls.
• Immediately reports any deviations to supervisor and/or management.
• Assists with hiring, training, scheduling, and general administrative duties.
• Coordinates count room team member performance relative to compliance with Division of Gaming Enforcement regulations, company internal control standards, and employee handbook guidelines.
• Develops and institutes new Count Room procedures as needed to accommodate operational or regulatory changes.
• Aids in implementing safety procedures relating to equipment and employees.
• Handles equipment procurement and maintenance, ordering, controlling work materials, and employee uniforms.
• Assists Count Room employees in the performance of their daily assignments and ensures key control procedures are adhered to.
• Recommends remedial training as necessary for Attendants in both customer service and technical areas.
• Coordinates work with other departments to meet timelines and goals.
• Completes special assignments for management as required.
• Inspires others with a clear direction by demonstrating commitment and energy in all endeavors.
• Demonstrates superior customer service skills and acts as a positive role model for employees.
• Conveys positive energy and enthusiasm, focusing on guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps the team informed of property promotions and events.
• Develops highly skilled, successful employees and sets realistic, measurable service standards.
• Holds employees accountable for meeting service standards and clearly communicates company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, and recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations.
• Maintains accurate and up-to-date employee records and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of commitment to internal guests' needs.

Qualifications

• High school diploma or equivalent preferred.
• Prior Count Room experience preferred.
• Excellent organizational, leadership, communication, and supervisory skills required.
• Skills in adding machine, computer terminal operation, and currency counting machine preferred.
• Mechanical (repair) ability preferred.
• Prior money handling experience preferred (casino or bank).
• NJ Key License required (MDF required and will be sent).

Pay

$24.00 per hour