Counselor-EAP

About the role

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed.

Responsibilities

• Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution.
• Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations.
• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.
• Maintains a case management system on all clients contacted by following established program policies and procedures to ensure continuity of care.
• Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services.
• Provides coordination of Critical Stress Incident Management to meet customer needs.
• Completes assigned goals and responsibilities in support of department and organizational priorities.
• Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS.

Requirements

• Master’s degree in mental health, counseling, social work, or addiction-related field (minimum required).
• Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) with licensure in TN, MS, and/or AR (required).
• Substance Abuse Professional designation (preferred).
• Critical Incident Stress Debriefing certificate (preferred).

Schedule

1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Subject to overtime and callback as required.