Cougar Parent & Family Engagement Center Program Manager II

About the role

The Program Manager II serves as a key member of the Cougar Parent & Family Engagement Center (CPFEC) and provides programmatic leadership for initiatives supporting parenting students and the families and supporters of University of Houston students. The ideal candidate demonstrates initiative, creativity, collaboration, adaptability, accountability, and a genuine commitment to the populations served by the Center.

Responsibilities

The Program Manager II will develop, implement, coordinate, and assess programs and services that strengthen student success, belonging, family engagement, and connection to the University. Primary responsibilities include:

• Develop, coordinate, and assess programs, workshops, meetups, and community-building opportunities for parenting students.
• Support signature initiatives including Parenting Student Graduation and other emerging parenting student programs.
• Develop and maintain resources related to childcare, lactation support, financial resources, academic support, campus services, and community resources.
• Promote awareness and utilization of CPFEC resources, including the Coog Cubs Diaper Depot, Coog Cubs Closet, and Cougar Lactation Support Stations.
• Connect parenting students with appropriate university and community resources and referral pathways.
• Collaborate with campus partners to provide education and resource awareness regarding support and protections available to pregnant and parenting students.
• Develop opportunities for peer connection, mentorship, leadership, and community among parenting students.
• Develop and coordinate programs that engage parents, families, caregivers, chosen family, and other student supporters.
• Provide programmatic leadership for signature initiatives including Family Weekend and Fam Fest.
• Coordinate educational sessions, webinars, social programs, orientation programming, and other family engagement opportunities throughout the academic year.
• Develop virtual engagement opportunities for families and supporters who may not regularly participate in on-campus programming.
• Collaborate with UH Coog Moms and campus partners on programs and initiatives supporting Cougar families.
• Identify emerging family and supporter needs and recommend new programs, resources, and engagement strategies.
• Develop annual programming plans, timelines, goals, and measurable outcomes for assigned areas.
• Coordinate program logistics including registration, facilities, vendors, volunteers, supplies, communications, and accessibility needs.
• Establish and maintain collaborative relationships with campus departments, student organizations, and community partners.
• Collect and analyze participation, engagement, and assessment data to evaluate program effectiveness and inform continuous improvement.
• Prepare program reports, maintain program documentation, and contribute to the development of sustainable office procedures and practices.

Requirements

The position requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. A minimum of one (1) year of directly job-related experience is required, although the department is willing to accept education in lieu of experience.

Qualifications

The ideal candidate will demonstrate:

• Genuine interest in supporting parenting students, families, caregivers, and student support systems.
• Experience developing student engagement, family engagement, student support, or community-building programs.
• Ability to independently move programs from concept through implementation, assessment, and improvement.
• Strong communication, organization, project-management, and relationship-building skills.
• Initiative, creativity, accountability, and consistent follow-through.
• Ability to work independently while contributing to a collaborative team.
• Adaptability and comfort working within a growing office where programs and processes continue to evolve.
• Ability to develop collaborative relationships across departments and with community partners.
• Experience using assessment and participation data to improve programs and services.
• Sound professional judgment and the ability to appropriately refer students and families to specialized university resources.

Work Expectations

Occasional evening and weekend work is required to support signature programs, Family Weekend, Fam Fest, orientation activities, and other CPFEC initiatives. All positions at the University of Houston-System are security sensitive and will require a criminal history check.

Pay

The salary for this position is $49,400 - $56,200.